This is a fantastic opportunity to join a successful, growing healthcare communications agency and work with a team of experienced, talented, like-minded professionals. The successful candidate will be empowered and supported to take a lead on accounts in the Med Ed area of the business. They will also benefit from a competitive salary and benefits package and an agile working model that has been in place since the company’s conception, enabling account-handlers to work from home as standard.

Key function

The Account Director (AD) leads a client account, or set of accounts, ensuring that they are profitable, and growing. The AD takes responsibility for the delivery of quality work that meets the client’s needs, accurately addresses the brief, and is delivered on time and on budget. They will do so through the effective management of their own team, setting team priorities and managing resource, and through their ability to develop strong client relationships and to lead and inspire others inside and outside the agency. The AD is involved with pitches for new business, approaching these with a strategic, creative and commercial mindset and actively seeks and recommends new business opportunities.

Key responsibilities

  • Lead client accounts of up to £500K revenue, with overall responsibility for the client/agency relationship
  • Take the strategic lead on client briefs, and provide strategic direction from kick off to campaign/project completion
  • Push clients, and the agency, creatively and strategically to optimum performance, seeking support of Executive Directors if required
  • Follow up on individual campaigns and projects to gain feedback and manage client satisfaction
  • Ensure a working knowledge of the therapeutic landscape relevant to client accounts, allowing for informed discussion with, and advice to clients
  • Maintain the high-quality of all deliverables through appropriate accuracy and quality checks – checking all items before they are sent to the client
  • Ensure the profitability and growth of client accounts through accurate budgeting, monitoring of hours vs. budget and liaison with clients to agree additional budget where possible
  • Identify, develop and convert new business opportunities with existing and future clients
  • Ensure a thorough knowledge of all relevant codes of practice and legislation covering communication with HCPs, payers, patients, third party groups and the public

Essential skills and experience

  • Significant experience within the healthcare/pharma industry including relevant agency experience with Medical Education specifically
  • Experience in publications planning and delivery beneficial
  • The ability to plan and strategise (e.g. marketing, communication, tactical and messaging strategy)
  • A fantastic relationship builder with excellent communication and interpersonal skills
  • Outstanding team and project management skills
  • Fully conversant with relevant software programmes e.g. PowerPoint, Excel and Word and with all relevant industry standards and codes of practice

To be considered for this exciting opportunity please send your CV to